This page explains how our warranty works at VRA Truckparts, what it does and does not cover, and how we describe the condition of used OEM parts using Grades A, B and C – including examples of normal wear versus actual defects.
Our policy follows common practice among professional UK breakers – 30-day warranty on used parts, clear exclusions for misuse and labour, and realistic expectations for second-hand components – while still respecting your statutory rights under UK consumer law.
1. Warranty period
- We provide a 30-day warranty on used parts, starting from the date you receive the goods.
- Within those 30 days, if the part fails under normal use or is materially not as described, we will, after inspection, offer a replacement (if available) or a refund in line with our Returns & Refunds policy.
- The part must be installed within this period and any issues reported as soon as reasonably possible.
This warranty is designed to protect you against unexpected functional failure, not to guarantee that a used part will be cosmetically perfect or last indefinitely – just as car warranties generally cover failures, not wear and tear.
2. What our warranty covers
Typical items covered by this warranty include Engines & Components, Brakes & Brake Parts + Exhaust & Emissions, Suspension & Steering and Interior + Exterior, Body & Frame listed in our Lorry/Truck Parts categories. Each of these systems is graded using the same A/B/C scale described above.
Our warranty covers:
- Used OEM truck parts supplied by VRA Truckparts,
- that are fitted correctly by a qualified mechanic at an established workshop,
- that fail mechanically or electrically under normal operating conditions within 30 days of delivery,
- and where inspection shows no signs of misuse, overheating, lack of lubrication, impact damage or tampering.
Examples of issues typically covered (subject to inspection):
- an ECU that suddenly develops an internal fault and no longer communicates,
- an air suspension valve block that leaks internally despite correct installation,
- a wiper motor that stops working shortly after professional fitting,
- a gearbox control module that fails electronically without external damage.
If a part is confirmed faulty or not as described, we will follow the process in our Returns & Refunds page – usually replacement (if we have stock) or refund.
3. What is not covered
Like other UK salvage and reclaimed-parts suppliers, our warranty has clear exclusions, in line with typical industry terms.
Our warranty does not cover:
- Incorrect installation, misuse or modification
- parts fitted against manufacturer guidance or with unsuitable tools;
- damage from incorrect wiring, reversed polarity, wrong coding/flashing;
- disassembly or tampering with ECUs, engines, gearboxes or other sealed units.
- Failures caused by overheating or lack of lubrication
- engines, gearboxes or pumps run with low/no oil or coolant;
- damage from blocked cooling systems, frozen coolant, or seized components.
- Ancillaries & service items
We follow the same approach used in many engine and salvage warranties: the warranty is for the core part only, not for all attached ancillaries or service items.
This means we do not guarantee, for example:
- water pumps, oil pumps, timing belts/chains/tensioners,
- gaskets and seals,
- filters, plugs, fluids and other service parts – even if they happen to be attached when supplied.
- Labour and indirect costs
- fitting, removal or diagnostic labour,
- consumables (oils, filters, coolant),
- recovery, hire vehicle, downtime or loss of earnings.
These exclusions are standard across used-parts warranties and reclaimed-parts terms.
- Cosmetic issues described or shown
- scratches, stone chips, small dents, faded paint, light surface rust or wear that were shown in photos or reasonably expected for age and mileage. Under UK guidance, second-hand goods can legitimately show age-related imperfections as long as they are consistent with “satisfactory quality” for used items.
4. Condition grades – Grade A, Grade B, Grade C
To make expectations clear, we use a three-level grading system similar to the UK Standard for Reclaimed Parts from End-of-Life Vehicles, which defines Grade A/B/C by the amount of damage or wear present.
We apply this grading across major part categories (mechanical, electrical, body, interior).
Grade A – Highest quality used
- Description:
- Highest quality reclaimed part with no or minimal damage or wear.
- Typical examples:
- Seat with clean fabric/leather, no tears, only light creasing;
- Mirror or bumper with tiny marks that don’t need paintwork;
- ECU or sensor from a relatively low-mileage donor with clean casing and connectors;
- Interior trim with very light handling marks only.
- Normal wear:
- Tiny stone chips, light surface marks only visible up close, minor dust or grime.
Grade B – Good used, moderate wear
- Description:
- Fully functional part with small to moderate cosmetic damage or wear; may have visible marks but nothing that affects performance.
- Typical examples:
- Bumper with a few scratches or a small scuff that may need local paint;
- Step or exterior trim showing rubbed paint and surface corrosion;
- Seat with noticeable wear on the bolster but no structural damage;
- Mechanical component from a higher-mileage truck, still tested and working.
- Normal wear:
- scratches, scuffs, slightly faded paint, surface rust on non-critical areas, worn lettering.
Grade C – Working but heavily worn or visibly damaged
- Description:
- Working or repairable part with more than moderate wear or cosmetic damage; priced accordingly.
- Typical examples:
- Panel with dents, heavy scratches or peeling paint but still usable or repairable;
- Seat with torn fabric but intact frame and mechanisms;
- Mechanical part with obvious external corrosion but functionally tested;
- Items used mainly as a budget solution or for temporary repairs.
- Normal wear:
- Strong visible wear, multiple scuffs or dents, significant cosmetic imperfections that do not stop the part doing its job.
Whatever the grade, if there is any damage that might affect safe use or function, we describe it explicitly and show it in the photographs.
5. Normal wear vs actual defects – examples
Because we specialise in used parts from working trucks, it is important to distinguish between expected wear for a component’s age/mileage and a true defect. Guidance on second-hand goods under the Consumer Rights Act notes that reasonable people expect lower cosmetic perfection on used items, provided they are as described and function safely.
Examples of “normal wear” (typically not covered)
- Light scratches on plastic trim or steps where drivers routinely climb.
- Small stone chips on exterior panels, mirrors and grilles.
- Slight fading or polishing marks on paint or plastic surfaces.
- Surface rust on brackets or hardware that remains structurally sound.
- Seat bolsters that are creased or slightly flattened from use but not torn.
If the above is clearly visible on photos and consistent with the grade, it is treated as normal use.
Examples of “defects” (may be covered, if not declared)
- Cracks in structural mounting points or brackets that make the part unsafe.
- Large splits in seats, dashboards or panels that were not mentioned or shown.
- Electrical components that do not power up or communicate despite correct fitting.
- Severe corrosion that compromises strength (for example, rust holes in load-bearing areas).
If something like this is present and not shown or described at the time of sale, we would usually treat it as not as described for warranty/return purposes, subject to inspection and timing.
6. Photos, marking and testing
To keep our warranty fair and enforceable:
- We take detailed photos of every part before shipping, including labels, casting numbers and any visible damage.
- We often test parts on the donor vehicle or bench, where practical, and note test status in our listing (tested/part-tested/not fully tested).
- We may apply security markings or record serials so we can confirm that any returned part is the same item we supplied – a common practice among professional recyclers.
This helps prevent abuse of the warranty and allows genuine claims to be resolved quickly.
7. Your responsibilities
To keep your warranty valid and maximise the life of your part, you must:
- ensure the part number, connectors, side (LH/RH) and application are correct before fitting;
- have the part installed by a qualified mechanic in a properly equipped workshop;
- follow manufacturer procedures, including:
- system flushing where required (cooling, fuel, hydraulic, air);
- use of correct fluids and torque settings;
- programming/coding of modules where necessary;
- stop using the vehicle immediately if a serious problem arises (overheating, loss of oil pressure, etc.).
If you encounter a problem, contact us before removing, disassembling or attempting repairs on the part, so we can advise on the best next steps for warranty assessment.
8. Your legal rights
This Warranty & Part Condition page explains our commercial warranty and how we describe used parts. It exists alongside, not instead of, your legal rights.
Under the Consumer Rights Act 2015, goods (including second-hand goods) must be:
- of satisfactory quality (taking age, mileage and description into account),
- fit for purpose, and
- as described.
If you buy as a consumer and a part is faulty or not as described, you may have statutory remedies such as repair, replacement or refund, including the short-term right to reject within 30 days.
Where our commercial warranty terms are narrower than your non-excludable rights under UK law, your statutory rights will always take precedence.
