Terms & Conditions

1. About us

These Terms & Conditions govern all purchases made from VRA Truckparts via the website vra-truckparts.co.uk and any orders we accept by email or telephone that refer to these terms.

• “We”, “us” and “our” mean VRA Truckparts (VRA COMMERCIALS LIMITED The Manorway, Corringham, Stanford-Le-Hope, England, SS17 9LL
  Company number 12129994).
• “You” and “your” mean the person or business placing an order.
• “Site” means vra-truckparts.co.uk.
• “Goods” means the truck parts and accessories we sell (mainly used OEM components).

If you are a consumer (buying mainly for personal use, not for your trade or profession), you have specific rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Goods must be of satisfactory quality, fit for purpose and as described, and most distance contracts include a 14-day cooling-off period.

If you are a business customer, different rules apply and some consumer protections do not apply to you.

2. How these terms work

• By placing an order through the Site, you agree to these Terms & Conditions.
• These terms apply in addition to our specific policy pages:
  • Payment & VAT
  • Delivery & Shipping
  • Returns & Refunds
  • Warranty & Part Condition
  • Compatibility & VIN Policy
  • Fitting & Programming Advice
  • Core Units & Surcharge
  • Trade & Wholesale Buyers
• If there is any conflict between these Terms & Conditions and a specific written trade agreement we have signed with you, that separate agreement will take priority for the orders it covers.

Nothing in these terms affects your statutory rights under UK law.

3. Ordering process & contract formation

1. Product information
   • We describe parts as accurately as we reasonably can, including OEM numbers, condition grades and donor vehicle details.
   • However, small errors or omissions may occur. We correct any obvious mistakes as soon as we become aware of them.
2. Placing an order
   • You place an order by completing checkout on the Site or by confirming an order we send you by email/phone.
   • You are responsible for ensuring your billing, delivery and contact details are accurate and up to date.
3. Order acknowledgement & acceptance
   • When you place an order, you will receive an acknowledgement email confirming we have received it.
   • A legally binding contract between you and us is formed when we send an order confirmation or when we dispatch the Goods, whichever happens first (subject to the next point).
4. We may decline an order
   We may refuse or cancel an order, for example if:
   • the part is no longer available;
   • there is a pricing or description error;
   • we suspect fraud or misuse;
   • we reasonably believe the order breaches these Terms & Conditions.
     If we cancel after payment, we will refund any amounts paid for the cancelled items.

4. Prices, VAT & payment

• Prices on the Site are shown in GBP (pounds sterling).
• For UK consumers, prices normally include UK VAT at 20% where applicable; the checkout will show the VAT amount clearly before you pay.
• For non-UK customers, VAT treatment depends on the delivery country and export rules (see Payment & VAT page).
• We may change prices at any time, but once we have accepted your order the price will not change for that order (except in the case of obvious pricing errors).

Payment methods

• Our primary payment method is card payment processed securely by Global Payments, using an encrypted hosted payment page.
• We may also offer bank transfer or other methods for trade customers by agreement.
• Payment is taken at the time of order (or before dispatch for manually invoiced orders).

We are not responsible for any charges your bank or card provider may add for currency conversion or international transactions.

5. Delivery & risk

A detailed overview of delivery options is set out on our Delivery & Shipping page.

Carriers

• We mainly use Evri, DPD and DHL for parcel deliveries, and pallet networks or specialist freight companies for oversized items.

Delivery times

• Delivery times shown on the Site or at checkout are estimates, not guarantees.
• We are not liable for delays caused by carriers, customs, weather or other events outside our reasonable control (see section 14 – Force majeure).

Risk & title

• Risk in the Goods passes to you once they are delivered to the delivery address you provided (or collected by you or your carrier).
• Ownership of the Goods passes to you only when we have received full cleared payment for the Goods and any delivery or core surcharges.

You must inspect the delivery upon arrival and follow the damage/shortage procedures set out on our Delivery & Shipping and Returns & Refunds pages.

6. Product description, used parts & compatibility

We specialise in used OEM truck parts, dismantled from donor vehicles and graded based on condition.

• Used parts will show age-related wear and cosmetic marks; expectations for “satisfactory quality” are judged taking age, mileage and description into account.
• Each listing includes real photos of the actual item and key details such as OEM numbers and donor truck information where available.
• Condition and warranty are described in detail on our Warranty & Part Condition page.

Compatibility

Our Compatibility & VIN Policy explains this in depth, but in summary:

• The OEM / manufacturer part number is the decisive identifier for compatibility.
• VIN and registration information are helpful tools but do not override a mismatched OEM number or obviously different physical design.
• Any model lists, “fits your vehicle” tools or compatibility notes are for guidance only and do not constitute a guarantee of fit on their own.

You are responsible for checking the OEM numbers, photos and description carefully before ordering.

7. Warranty & your legal rights

The warranty for our used parts is described fully on our Warranty & Part Condition page. In summary:

• We provide a 30-day warranty on used parts from the date of delivery, covering genuine functional faults under normal use (subject to our inspection and exclusions).
• The warranty normally requires fitting by a qualified mechanic at an established workshop, and does not cover incorrect installation, misuse, disassembly, lack of lubrication, overheating or attached ancillaries/service items.

Your legal rights as a consumer under the Consumer Rights Act 2015 still apply. Goods must be:

• of satisfactory quality,
• fit for purpose, and
• as described.

If there is a conflict between our commercial warranty and your non-excludable statutory rights, your statutory rights take precedence.

8. Returns, cancellations & refunds

Our Returns & Refunds page explains the process in detail.

Key points:

• We offer a 30-day window from delivery to report faults or issues.
• Faulty or “not as described” items will normally be repaired, replaced or refunded once returned and inspected, in line with UK consumer law.
• For correctly supplied items that are no longer required or were ordered incorrectly, returns are by agreement only; you may be responsible for all shipping costs and a handling/restocking charge.
• Consumers buying online may also have a 14-day cooling-off period under the Consumer Contracts Regulations 2013, subject to the usual conditions (e.g. you must take reasonable care of the goods and may be responsible for return shipping).

We may withhold refunds until the Goods are returned (or evidence of return is provided) and may reduce refunds to reflect any loss in value from handling beyond what is necessary to examine the Goods.

9. Trade & business customers

If you are purchasing as a business:

• some consumer rights (including certain cancellation rights and presumptions) do not apply in the same way as they do for consumers;
• we assume you have (or have access to) professional diagnostic and fitting capability;
• our liability to you may be more limited (see section 13).

Additional terms for workshops, fleets and resellers are described on our Trade & Wholesale Buyers page.

Any specific credit terms, discounts or special sourcing arrangements will be agreed with you in writing and may override parts of these terms for relevant orders.

10. Core units & surcharges

For some items we may operate a core exchange scheme. Where this applies:

• the product page will clearly show a refundable core surcharge (deposit);
• you pay this surcharge at the time of order in addition to the part price;
• you can reclaim the surcharge by returning your old unit (core) in rebuildable condition within the stated time (usually 30 days);
• full conditions are explained on our Core Units & Surcharge page.

If the core is incomplete, heavily damaged or not like-for-like, we may reduce or decline the core refund.

11. Fitting & programming

Our Fitting & Programming Advice page sets out general guidance:

• Parts should be installed by a qualified commercial-vehicle mechanic with suitable tools, lifting equipment and access to technical data.
• Many modern truck components (ECUs, ABS/EBS/ECAS modules, ADAS sensors, etc.) require coding, programming or calibration using appropriate diagnostic tools and software.
• We do not supply coding files or step-by-step programming instructions; responsibility for correct configuration rests with the workshop carrying out the work.

Our warranty does not cover faults caused by incorrect fitting, programming, calibration or the use of unsuitable tools.

12. Limitation of liability

Nothing in these Terms & Conditions is intended to:

• exclude or limit our liability for death or personal injury caused by our negligence;
• exclude or limit liability for fraud or fraudulent misrepresentation;
• remove or restrict any rights you have under non-excludable consumer legislation (such as the Consumer Rights Act 2015).

Subject to that:

• For business customers, our total liability for any loss or damage arising from or in connection with a contract for Goods will be limited to the amount you paid for those Goods.
• We will not be liable, whether in contract, tort (including negligence) or otherwise, for:
  • loss of profit, revenue or business;
  • loss of use or downtime;
  • loss of anticipated savings;
  • loss of data or goodwill;
  • any indirect or consequential loss or damage.

For consumers, we will be responsible for foreseeable loss and damage caused by our breach of contract or our failure to use reasonable care and skill, but not for losses that were not reasonably foreseeable when the contract was made.

We are not responsible for:

• losses caused by incorrect installation, programming or use of the Goods;
• incompatibility where you have not followed our Compatibility & VIN Policy and have ordered against a clearly different OEM number or design;
• delays or failures caused by events outside our reasonable control (see section 14).

13. Events outside our control (force majeure)

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from an event beyond our reasonable control.

Such events can include, for example:

• natural disasters (flood, storm, earthquake);
• fire, explosion or accident;
• war, terrorism, riots or civil disturbance;
• strikes, lock-outs or industrial disputes (not involving our own workforce only, where that would be under our control);
• government action, sanctions or restrictions;
• failure of transport networks or utilities;
• pandemics or other public health emergencies;
• significant disruption in global supply chains or courier networks.

If such an event occurs:

• we will notify you as soon as reasonably possible;
• our obligations will be suspended for the duration of the event;
• if the event continues for more than 30 days, either party may cancel the affected order and we will refund any amounts paid for Goods not supplied.

14. Intellectual property & website use

• All content on the Site (text, photos, logos, graphics and layout) is protected by intellectual property rights and belongs to us or is used under licence. 
• You may view and print pages for your own use, but you must not copy, reproduce or reuse our content for commercial purposes without our written permission.
• You must not misuse the Site by knowingly introducing viruses or other harmful material, attempting to gain unauthorised access or using the Site in a way that could damage or impair our systems.

15. Data protection & privacy

We process personal data in accordance with UK data protection law, including the UK GDPR and Data Protection Act 2018, and any other applicable regulations. 

• Details of how we collect, use and protect your information are set out in our Privacy Policy and Cookie Policy, which are separate documents.
• By using the Site and placing orders, you acknowledge that your personal data will be processed in line with those policies.

16. Changes to these Terms & Conditions

We may update these Terms & Conditions from time to time, for example to:

• reflect changes in law or regulation;
• adjust our processes, payment methods or carriers;
• clarify or improve wording.

When we do so:

• the updated version will be posted on the Site with a new “last updated” date;
• the terms in force at the time you place an order will apply to that order.

You should check this page regularly to stay informed about our current terms.

17. Governing law & jurisdiction

• These Terms & Conditions and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) are governed by English law.
• If you are a business, you agree that the courts of England and Wales will have exclusive jurisdiction.
• If you are a consumer, you may bring legal proceedings in the courts of England and Wales or in the country where you live, if different, where required by mandatory local law.

18. Contact details

If you have any questions about these Terms & Conditions or an existing order, please contact us using the details on our Contact page:

• Company / trading name
• Registered office and/or trading address
• Email address
• Telephone number

(Insert your exact business and contact details here.)

19. Important note – not legal advice

This page is designed as a practical, plain-English summary of how we trade and how UK law typically applies to online sales of goods, based on publicly available guidance on consumer protection, e-commerce and terms of business.

It is not legal advice.
If you want to be certain that these Terms & Conditions are fully appropriate for your specific company, structure and risk profile, you should ask a UK solicitor or legal adviser to review and customise them.