This page explains how we ship truck parts from VRA Truckparts, which carriers we use, how long delivery usually takes within the UK and Europe, how pallet and oversized shipments are handled, and what to do if something arrives damaged.
Shipping options and prices are calculated automatically by our Online Store checkout and shown before you confirm your order.
We regularly ship everything from small Lighting + Instruments, Dials & Gauges + Ignition, Charging & Starting through to palletised Engines & Components + Transmission & Drivetrain and bulky Exterior, Body & Frame from our Lorry/Truck Parts range. Delivery options and prices are calculated automatically at checkout for the relevant category and weight.
1. Where we ship from & to
All orders are shipped from our base in Essex, United Kingdom.
We regularly deliver to:
- UK mainland and many UK islands
- EU countries via road and air services (mainly through DPD and DHL)
- other international destinations where services are available via DHL and future partners
Exact availability and prices depend on the weight, dimensions and destination of your order; the checkout page will always show the services currently offered for your address.
2. Our main delivery partners
Evri – economical UK & international parcel services
Evri is one of the UK’s largest parcel delivery companies, delivering over 800 million parcels a year and serving more than 220 countries and territories.
Typical Evri timeframes:
- UK mainland: about 2–4 working days on standard services.
- European & international: usually around 5–9 working days on standard services to key destinations like Germany, France, Ireland and the Netherlands, depending on the option chosen.
We generally use Evri for:
- cost-effective UK deliveries
- standard parcels that are not extremely urgent
All Evri shipments we send are tracked, and tracking links are provided by email after dispatch.
DPD – fast, fully tracked UK & EU delivery
DPD is part of the Geopost network, delivering over 8 million parcels a day across more than 50 countries.
Typical DPD timeframes:
- UK:
- services that aim to deliver next working day,
- 1–2 working days on many standard services.
- Europe (road network): often 1–2 working days within the EU, with international services up to around 10 working days depending on distance and customs.
We use DPD when:
- you need faster or time-sensitive delivery,
- you want very detailed tracking and delivery notifications,
- the shipment value or urgency justifies a premium service.
DHL – international parcels & time-critical shipments
For some international destinations, we use DHL, a global parcel and express carrier.
Typical DHL ecommerce transit times (indicative):
- Europe & Canada: about 4–8 business days
- Rest of world: around 8–14 business days, depending on route and customs.
DHL is particularly suitable for:
- international orders outside the UK/EU
- higher-value or time-critical shipments
- destinations where DHL has strong local networks and customs handling
As with other carriers, exact options and times will be shown at checkout based on your address and order.
Other carriers in future
Over time we may add additional delivery partners (for example, pallet networks and specialist freight companies). When that happens, those services will simply appear alongside Evri, DPD and DHL on the checkout page, with clear prices and estimated times.
3. Delivery times & order processing
Processing time
- We aim to pick, check and dispatch orders within 1–2 working days after payment is received.
- Very large, heavy or palletised items may require extra handling time; if so, we will contact you to confirm dispatch details.
Delivery timeframes
- For UK mainland parcels, our partners typically deliver within 1–4 working days, depending on the service you choose (economy vs. next-day style services).
- For EU parcels, delivery usually falls between 2–7 working days, depending on the carrier, route and customs.
All timeframes are estimates, not guarantees. Factors such as peak seasons, weather, customs checks or unforeseen courier issues can extend delivery times.
Under UK consumer law, if no specific time is agreed, goods should be delivered within 30 days of the order; if this cannot be met, you are normally entitled to cancel for a refund.
4. Pallet & oversized shipments
Many truck parts are large, heavy or awkwardly shaped (cabs, engines, axles, full exhaust systems). These often need pallet delivery rather than standard parcel services.
When we use pallet services
We may arrange pallet freight for:
- engines and gearboxes
- axles and suspension assemblies
- cabs, chassis sections and large body panels
- multiple bulky items shipped together
Typical pallet delivery patterns for UK & Europe include:
- UK pallet networks often offer next-day or 2–3 day services depending on region and service level.
- European pallet services usually reach nearby EU countries within 2–5 working days, and further destinations in around 3–7 working days, depending on the network and route.
These timeframes are guidelines; specific services and dates are normally confirmed when we book the pallet.
Access & unloading
For pallet deliveries you may need:
- a suitable delivery address where a large vehicle can safely access;
- forklift or tail-lift access if the shipment is heavy and cannot be hand-unloaded;
- a contact person on site during delivery hours.
If your location has restricted access, narrow roads or special requirements, please tell us before dispatch so we can choose suitable services and avoid re-delivery charges.
5. Shipping costs
Shipping cost depends on:
- total weight and dimensions of the parcel or pallet;
- destination country and region;
- chosen service level (economy, standard, express);
- type of shipment (parcel vs. pallet).
Our Online Store checkout automatically calculates and shows:
- all available carriers and services for your order;
- prices for each option;
- estimated delivery times where provided by the carrier.
For some large or complex pallet shipments, shipping may be:
- shown as “price on request”, or
- supplied via a manual quotation sent by e-mail before you complete the order.
In those cases we will confirm costs and transit time with you before taking payment.
6. Customs, taxes & duties (EU & international)
For orders shipped outside the UK, customs rules vary by country:
- For many EU destinations, parcel and pallet carriers handle customs clearance as part of the service.
- Local import duties, VAT or handling fees may be charged by customs or the courier and are usually payable by the recipient.
We will:
- provide accurate customs documentation (description, HS code where applicable, value, origin) to support smooth clearance;
- declare items as used truck parts with realistic values.
It is the buyer’s responsibility to check local rules and costs in their country before ordering.
7. Damage in transit
We pack every part carefully, but heavy truck components can still be damaged in transit if mishandled. To protect you and enable us to claim against the carrier, please follow these steps:
On delivery – visible damage
- Inspect the shipment before signing for it wherever possible.
- If you see damage to the packaging or pallet, note “DAMAGED” on the courier’s device or paperwork and take photos.
- If the item inside is clearly damaged, you can refuse the delivery or accept it as damaged, then contact us immediately.
Carriers and logistics experts recommend immediate reporting of visible damage to the driver and to the sender for a stronger claim.
After delivery – concealed damage
If you only discover damage after the courier has left:
- Take clear photos of:
- the outer packaging or pallet,
- inner packaging,
- the damaged area of the part.
- Contact us as soon as possible (ideally within 24–48 hours) with:
- your order number,
- description of the damage,
- all photos and any notes from delivery.
Many carriers (including Evri and DPD) impose strict claim deadlines, often around 28 days from shipment for reporting loss or damage, and may require forms and photo evidence.
We handle the claim with the courier on your behalf and will work with you on the appropriate resolution – replacement (if possible), part refund or full refund depending on the case.
8. Lost parcels & delays
If your tracking shows no movement for an unusual period, or the parcel does not arrive within the estimated timeframe:
- Check the tracking link and any courier notifications.
- Contact us with your order number and current tracking status.
- We will open an investigation with the carrier and keep you updated.
Under UK consumer rules, if an order cannot be delivered within the legally required or agreed timeframe, you may be entitled to cancel and receive a refund.
9. Address accuracy & delivery attempts
To avoid delays and extra charges, please ensure that:
- your delivery address is complete and accurate (including company name, unit number, postcode);
- phone and email are correct for courier notifications;
- someone is available to receive the shipment during working hours, especially for pallet deliveries.
If a parcel or pallet is returned to us due to incorrect address details, repeated failed delivery attempts or refusal (except where damage is clearly noted), we may need to charge re-delivery fees or deduct outbound shipping costs from any refund.
If you have any questions about delivery options, pallet shipments or shipping costs for a specific part, contact us and we’ll help you choose the most suitable carrier and service for your truck and your deadline.
